Helping Public Sector Services Put Service Users First
For over 34 years, we have worked on both sides of the public sector service delivery equation as a frontline practitioner and manager, and as a product manager helping design the case management systems that support front-line teams. We help public, voluntary, and independent service providers ensure that outcomes for service users drive everything: your processes, your performance measures, your data structures, and the software you commission.
Combining four interconnected disciplines, and underpinned by a systems-thinking approach, EO can help ensure that equitable outcomes for service users are measurably and demonstrably achieved.
For Public, Voluntary, and Independent Service Providers & their Software Suppliers
The Challenges You Face
Commissioned case management systems that don't fit how your service actually works
Performance measures that satisfy reporting requirements but don't tell you what's really happening
Data capture that overwhelms practitioners without revealing service impact
Getting stuck between software suppliers and service needs with no independent voice
How We Help
We work with you to:
Design services around the real-world problems service users face
Build performance frameworks that measure what matters while meeting your obligations
Structure data so it supports both individual casework and reveals wider service stories
Navigate software commissioning as your independent expert, preventing costly blocks and delays
Whether you’re designing a new service, commissioning software, or trying to understand what your data is really telling you, EO can help.