Helping Public Sector Services Put Service Users First
For over 34 years, we have worked on both sides of the public sector service delivery equation as a frontline practitioner and manager, and as a product manager helping design the case management systems that support front-line teams. We help public, voluntary, and independent service providers ensure that outcomes for service users drive everything: your processes, your performance measures, your data structures, and the software you commission.
Combining four interconnected disciplines, and underpinned by a systems-thinking approach, EO can help ensure that equitable outcomes for service users are measurably and demonstrably achieved.
For Public, Voluntary, and Independent Service Providers & their Software Suppliers
The Challenges You Face
Commissioned case management systems that don't fit how your service actually works
Performance measures that satisfy reporting requirements but don't tell you what's really happening
Data capture that overwhelms practitioners without revealing service impact
Getting stuck between software suppliers and service needs with no independent voice
How We Help
We work with you to:
Design services around real-world problems service users face
Build performance frameworks that measure what matters while meeting your obligations
Structure data so it supports both individual casework and reveals wider service stories
Navigate software commissioning as your independent expert, preventing costly blocks and delays
Director
Jes East
Jes began his career in 1988 as a volunteer with Rochdale’s Youth Justice service. He then moved to North Carolina to work as a counsellor/teacher in a wilderness alternative-to-custody programme in the Appalachian Mountains, before returning to the UK and senior residential worker roles in therapeutic communities in England and North Wales.
After piloting a 1-2-1 therapeutic programme in the Pyrenees, he returned to the UK and qualified as a social worker in Sheffield in 1994, working in an LA area children and families team before specialising in supporting young people leaving care and mentoring students as a social work practice teacher.
After a further four years managing statutory leaving care teams, he moved into software product management where he has spent the last 19 years designing, delivering, and supporting case management systems across social care, leaving care, early intervention, youth justice, education, SEND, & virtual schools. In that time, he has worked with nearly every Local Authority in England and Wales, several in Scotland, and on major projects with the YJB and DfE.
About EO
How it all started
EO draws on this extensive case management experience both in front line practice and management, and with software suppliers, front-line practitioners, & service users across residential care, early intervention, safeguarding, children looked after, children leaving care, foster care, youth justice, SEND services and virtual schools.
A rigorous focus on outcomes is balanced by a positive and pragmatic approach to the challenges facing service users & their families, the front-line teams helping them, and the software suppliers supporting those teams in turn.
Whether you’re designing a new service, commissioning software, or trying to understand what your data is really telling you, EO can help.